This Privacy Policy outlines how Alameda Hospice (“we,” “our,” or “us”) collects, uses, and protects your personal information, including how we handle SMS (text message) communications. By using our services or submitting information through our website, you consent to the practices described in this policy.
Information We Collect
We collect the following types of information:
- Name
- Email address
- Phone number
- Mailing address
- Billing information
We do not collect information from consumers who merely browse our website, nor does our web server automatically recognize any domain or email address of a unique visitor.
Use of Information
We use the information collected to:
- Contact you regarding services
- Send appointment reminders
- Follow up on billing inquiries
- Deliver marketing communications (unless opted out)
SMS Communications
We may use your phone number to send SMS messages only if you have provided explicit opt-in consent.
Types of SMS messages you may receive include:
- Appointment reminders
- Follow-up messages
- Billing-related notifications
Example: “Hello, this is a reminder of your appointment with Dr. Smith at Alameda Hospice on March 30 at 2:00 PM. Reply STOP to opt out.”
Message Frequency: Message frequency may vary. You may receive up to 2 SMS messages per week related to your appointments or account status.
Fees: Standard message and data rates may apply based on your carrier’s pricing plan.
Opt-In Methods:
- Verbally during a conversation
- Submitting an online form
- Filling out a paper form
Opt-Out: You can opt out anytime by replying “STOP” to any message. For help, reply “HELP” or contact us at:
- Email: contact@alamedahospice.com
- Phone: 415-423-1855
No Sharing of SMS Information: Phone numbers and SMS opt-in consent collected will not be shared with any third parties or affiliates for marketing purposes.
Sharing of Information
We may share email addresses of unique visitors with reputable organizations whose products or services we believe may interest you. To opt out, contact us via email or phone.
We do not share SMS consent information or phone numbers collected for texting purposes with third parties or affiliates for marketing.
Advertising and Analytics
We may allow ad server companies to collect information (e.g., IP address, clickstream data) to display relevant ads. Please refer to their privacy policies for more details.
Security Measures
We take precautions to protect your information:
- Encryption for sensitive data transmitted online
- Limited employee access to personal data
- Secure storage of all data
Policy Updates
If our information practices change in the future, we will contact you before using your data in a new way and provide an option to opt out.
Your Rights
To prevent your information from being used for unintended purposes or to correct inaccuracies:
- Email: contact@alamedahospice.com
- Phone: 415-423-1855
Contact Us
If you have any questions or feel that this site is not following its stated policy, please reach out:
- Email: contact@alamedahospice.com
- Phone: 415-423-1855
Terms of Service for SMS Communications
- Message and data rates may apply.
- Message frequency may vary.
- Reply STOP to opt out at any time.
- Reply HELP for assistance.
- Visit our Privacy Policy and Terms & Conditions for more information.
